Refund policy

We want you to love your order. If you are not satisfied, you can return most items within 30 days of delivery.

Eligibility

Items must be unused, in the same condition you received them, with tags and original packaging. Gift cards cannot be returned.

Some items cannot be returned unless they arrive damaged, defective or misprinted:

Personalized items, such as custom name shirts and mugs, because they are made just for you
Beauty and hair care products that have been opened or used
Wigs that have been worn, or whose lace has been cut or styled

How to start a return

Email us at jeanenellouis@gmail.com with your order number and the item you want to return. We will reply with return instructions. Items sent back without first asking will not be accepted.

Return shipping

You are responsible for return shipping costs. If your item arrived damaged, defective, or is not what you ordered, contact us within 30 days of delivery and we will make it right at no extra cost to you.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to post the refund.